1. Personal Information We Collect

1.1. Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

• Contact data, such as your first and last name, email address, billing and mailing addresses, and phone number.
• Profile data, such as the username and password that you may set to establish an online account on the Service, biographical details, links to your profiles on social networks, interests, preferences, and any other information that you add to your account profile.
• Communications data based on our exchanges with you, including the contents of your messages, when you contact us through the Service, social media, or otherwise.
• Transactional data, such as information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history.
• Payment data needed to complete transactions, including payment card information or bank account number. Please note that payment data is collected and stored by our payment processors and not by Oakgen directly.
• Marketing data, such as your preferences for receiving our marketing and other communications and details about your engagement with them.
• User-shared multimedia data, such as text, photos, images, and videos that you upload to and process through the Service, as well as associated metadata.
• Query and prompt data, such as commands, descriptions, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available through the Service.
• Feedback data, such as information regarding your experiences with the Service.

1.2. Third-party sources. We may combine personal information we receive from you with personal information that we obtain from other sources, such as:

• Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
• Service providers that provide services on our behalf or help us operate the Service or our business.
• Third-party services, such as social media services that you use to log into, or otherwise link to your Service account.

1.3. Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, such as:

• Device data, such as your computer or mobile device's operating system type and version, browser type, screen resolution, IP address, unique identifiers, language settings, and general location information.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages, information about your activity on a page or screen, access times and duration of access.
• Location data when you authorize our application or the Service to access your device's location.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

2.1. Service delivery and operations. We may use your personal information to:

• Provide the Service and develop new programs and services
• Enable security features of the Service
• Establish and maintain your user profile on the Service
• Facilitate features of the Service, such as uploading, processing and syncing user-shared multimedia data
• Communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support messages
• Provide support for the Service, and respond to your requests, questions and feedback

2.2. Service personalization. We may use your personal information to understand your needs and interests, personalize your experience with the Service, and remember your selections and preferences.

2.3. Service improvement and analytics. We may use your personal information to analyze your usage of the Service, improve the Service, and develop new products and services.

2.4. Marketing. We and our service providers may send you direct marketing communications. You may opt-out of our marketing communications as described in the "Your Choices" section below.

2.5. Compliance and protection. We may use your personal information to comply with applicable laws, protect our rights and the rights of others, and prevent fraudulent or illegal activity.

3. Retention

We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When we no longer require the personal information we have collected about you, we may either delete it, anonymize or aggregate it, or isolate it from further processing.

4. How We Share Your Personal Information

We may share your personal information with the following categories of parties:

• Affiliates. Our corporate parent, subsidiaries, and affiliates.
• Service providers. Third parties that provide services on our behalf or help us operate the Service.
• Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors.
• Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.
• Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers.
• Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate.
• Business transferees. We may disclose personal information in the context of actual or prospective business transactions.

5. Your Choices

Access or update your information. If you have registered for an account with us through the Service, you may review and update certain account information by logging into the account.

Opt-out of communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us.

Delete your content or close your account. You can choose to delete certain content through your account. If you wish to request to close your account, please contact us at support@oakgen.ai.

6. Other Sites and Services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.

7. Security

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

8. International Data Transfers

We are based in India and may use service providers that operate in other countries. Your personal information may be transferred to India or other locations where privacy laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws, including India's Digital Personal Data Protection Act, 2023 (DPDP Act) where applicable.

9. Children

The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us at support@oakgen.ai. If we learn that we have collected personal information through the Service from a child without the consent of the child's parent or guardian where required by law, we will comply with applicable legal requirements to delete the information.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. Your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledging and agreeing that the modified Privacy Policy applies to your interactions with the Service and our business.

11. How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@oakgen.ai