Refund Policy

Last updated: September 14, 2026

Oakgen subscription fees and credit purchases are generally non-refundable unless the law, the seller's buyer terms, or an express offer says otherwise. To ask for a refund, email [email protected] with your receipt details and follow the steps below.

Who is eligible for a refund

Oakgen subscription fees and credit purchases are generally non-refundable, except where applicable law, the merchant of record's applicable buyer terms, or an express offer provides otherwise. Nothing in this policy limits mandatory consumer rights, including applicable rights concerning withdrawal, faulty or misdescribed services, unauthorized charges, or payment disputes. Buying or using credits does not by itself waive those rights.

How to request a refund, step by step

1. Find the receipt for the purchase and note its receipt or transaction ID and the purchase date.
2. Email [email protected] with your account email, the receipt or transaction ID, the purchase date, and the reason for the request. You can also use the billing-support link on your receipt. Do not send card numbers or passwords.
3. Oakgen reviews the request under the terms that apply to that purchase, including the seller and terms shown on your original receipt. A request does not guarantee a discretionary refund.
4. If a refund or withdrawal is approved, the corresponding credits may be removed or the paid access may end.

Contact [email protected] for any other billing question.

Cancellation and access

You can cancel future subscription renewals in your account billing settings, through the seller's subscription-management link, or by contacting support. Cancellation ordinarily takes effect at the end of the paid billing period and does not by itself refund that period. Withdrawal and refund rights remain available where applicable. An approved refund or withdrawal may remove the corresponding credits or end paid access; it does not reduce the refund rights that apply to your purchase.